How eHarmony Pissed Me Off!

After updating my blog I realized i didn't mention how eHarmony pissed me off!

When I came home after my summer vacation I was looking at my accounts online and noticed I had a withdraw from eHarmony. I then checked my email and read an email eHarmony had sent stating that my account would automaticly be charged $100 to renew my membership.

I then researched on thier website how to get my money back and how to cancel my membership.

Online I read that I had to MAIL a letter stating "blah blah blah" w/in 3 days of the withdraw to cancel my membership and to get my refund. So I did that. I mailed a letter, post marked w/in 3 days stating exactly what the instructions said to write.

Then, I recieved an email a few days later stating they got my letter and to call an 800 number. So i did.

The girl on the 800 number then told me I'd recieve another email and to follow it's instructions to see if i QUALIFIED to get my refund ... by now I'm PISSED!

1st I have to physically MAIL a letter w/in 3 days of the automatic w/draw. Then I get an email stating I have to call a number and NOW another blasted email to see if I qualify for a refund? Oh, I was HOT!

(On a side note ... what if I hadn't checked my account until a few days later; after the 3 days of w/draw ... legally are they able to keep peoples money? Really? Cause that's some B.S.!)

So, this is the email I got from them:

"> Dear Jennifer,
> > Thank you for contacting eHarmony.
> > We are happy to assist you with your concern. In order to help us review research this matter as quickly as possible, please respond directly to this email with the following information:
> > 1) Please provide the email address used to create your account. If you do not have an account with eHarmony, please provide the email address and phone number at which we can contact you.
> > 2) Please provide as much information related to your concern as possible. If your concern involves a match, please provide the match name and location you are referring to.
> > 3) Please include any relevant emails, screen shots or links that pertain to your inquiry as an attachment to your email.
> > Your case will be assigned to a Specialist that can review your concerns and take appropriate action. They will respond to your email, once received, within 1-2 business days. We appreciate your patience and cooperation and look forward to your reply.
> > Sincerely,
> > eHarmony"

Thier "nice" email just pissed me off MORE; So, this is how my email to eHarmony went: (fonts inculded word for word ... some words were in 18 font but I cant change the size of my words on here, only the boldness, but you'll get the point).

1.) jenniferchancey@hotmail.com
2.) I haven't met anyone, I don't want to be a member & i want my money back.
3.) Relevant ... here ya go:

http://www.eharmony.com/about/terms#12

"12. Cancellations.

3-Day Cancellation. Regarding the Singles Service, you, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are canceling this Agreement, or words of similar effect. This notice under this Section shall be sent to eHarmony, Inc., Attn: Cancellations, P.O. Box 60157, Pasadena, California 91116. In addition, you may e-mail Customer Care by clicking here . For Singles Services, the day that you submit a completed subscription form will be the date of this Agreement. Any refunds under this 3-day cancellation policy will be made within 10 days after eHarmony’s receipt of your cancellation notice."

I did exactly that and I want my refund. I mailed the letter on the 3rd ... that's w/in 3 days "you,(I) the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this Agreement, excluding Sundays and holidays." I want my money back.

Also, if you wanted me to call to cancel why wasn't that phone number on your website under cancelations instead of writting a letter? This seems like some kind of way to keep peoples money to me "send a letter" then you send some crap email "call this number to cancel:

("Dear Jennifer,Thank you for your recent letter to eHarmony.We are sorry to hear you are wishing to leave the eHarmony community so soon. We can only process your refund request over the phone but can certainly assist you with any other inquiries you may have. For your convenience, you can reach us 24 hours a day, 7 days a week, at 800-263-6133. We look forward to your call. Sincerely,Jennifer S.Customer Care eHarmony")

Well I don't think that you are sincere ... I've done what I was told to do. 1.) I wrote a letter 2.) I've called the number and now 3.) I'm writting this stupid email ... what else do I have to do to get my "without any penalty or obligation, " because I've done everything I've been told to do. Please fund my money "without any penalty or obligation".

Sincerely Disappointed in your "Customer Care ",
Jennifer C.(eHarmony "customer" who hasn't met anyone & wants her refund)
jenniferchancey@hotmail.com
352-552-4757 (Call anytime; 7 days a week 24 hours a day - you don't need to write a letter; just call.)"

I got my refund : )